Projects we are happy to be judged on
Every case study here was signed off by the client, numbers included.
Regional public services provider
Cutting case resolution time by 38% for a public services provider
Service Cloud rebuilt around how caseworkers actually work, with omni-channel routing and a knowledge base people use.
38%
faster case resolution
11yr
of history migrated
94%
user adoption at 90 days
Industrial equipment manufacturer
Connecting Salesforce to ERP for a manufacturer’s dealer network
A two-way integration between Sales Cloud and the ERP, giving 200+ dealers live pricing, stock and order status.
200+
dealers self-serving
0
orders re-keyed by hand
6wk
to first go-live
Higher education group
A single applicant record for a university group
Admissions, enrolment and student success joined into one record across four faculties.
4→1
admissions systems consolidated
31%
faster offer turnaround
18%
lift in enquiry conversion
National charity
A single donor view for a national charity
Nonprofit Cloud consolidation of four databases into one supporter record, with Gift Aid handled automatically.
4→1
databases consolidated
22%
lift in repeat giving
80%
less reconciliation time
Direct-to-consumer retailer
Managed service for a fast-growing retail brand
Ongoing admin, release management and quarterly improvements for a team with no in-house Salesforce skills.
6wk
to clear the backlog
2d/wk
named consultant
4hr
average response time
Private healthcare group
Referral management for a private healthcare group
A compliant referral pipeline across twelve clinics, replacing shared inboxes and spreadsheets.
50%
faster referral to appointment
12
clinics on one process
0
audit findings
Boutique hotel group
Service recovery that guests notice, for a hotel group
Guest profiles and complaint handling unified across nine properties, with recovery actions tracked to resolution.
9
properties on one profile
1.8d
average recovery time
+0.6
review score uplift
- 120+
- Salesforce projects delivered
- 9
- Years on the platform
- 30+
- Certified consultants
- 98%
- Client retention
Where the figures come from
We only publish results the client has agreed to, measured the same way every time.
Measured before and after
We take a baseline during discovery so the comparison is against real numbers, not a guess.
Checked at 90 days
Results are re-measured a quarter after go-live, once the novelty has worn off.
Approved for publication
Every figure and quote on this page was signed off by the client.
Anonymised where required
Some clients cannot be named. The numbers are still theirs.
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We will talk you through what it cost, how long it took and what we would do differently with hindsight.