Salesforce that fits how your business actually works
We plan, build, integrate and support Salesforce for teams who are tired of workarounds. Clear scope, senior consultants, and an org your people will actually use.
- 120+
- Salesforce projects delivered
- 9
- Years on the platform
- 30+
- Certified consultants
- 98%
- Client retention
Salesforce clouds we work in every day
Everything you need from a Salesforce partner
From the first workshop to long-term support — one team that knows your org inside out.
Sales Cloud
A pipeline your sales leaders trust and your reps do not resent updating.
- Pipeline and stage design
- Forecasting and territory setup
- Quoting and approvals
Salesforce Consulting Services
Independent advice on what Salesforce should do for you — before anyone configures anything.
- Process discovery workshops
- Org health check and audit
- Licence and edition review
Digital Transformation
Rebuild the processes around the platform, not just the platform itself.
- Current-state process mapping
- Target operating model
- Phased roadmap with business case
Service Cloud
Cases routed to the right person first time, with a knowledge base people use.
- Omni-channel routing
- Skills-based assignment
- Knowledge base setup
Experience Cloud
Portals for customers, partners and dealers that reduce inbound calls.
- Customer and partner portals
- Self-service and case deflection
- Branded site design
Salesforce Integration Services
Connect Salesforce to the systems around it — ERP, finance, marketing — and move your data across cleanly.
- REST / SOAP and middleware integrations
- ERP and finance system connections
- Data cleansing and de-duplication
Consultants who stay after go-live
Plenty of firms can configure Salesforce. The difference shows up six months later — in whether your team still uses it.
Senior people, not a bench
The consultant in your discovery workshop is the one who builds it. No hand-off to a junior team once the contract is signed.
A scope you can actually read
Fixed phases, written deliverables and a number before we start. No open-ended day rates.
Built to be maintained
Declarative first, code where it earns its place, documented either way — so you are never locked in to us.
Adoption is the deliverable
We measure success by logins and clean data 90 days after go-live, not by tickets closed.
Four phases, no surprises
The same process whether it is a two-week fix or a twelve-month programme.
Discover
We sit with the people who use the system, map what actually happens, and write down where it hurts.
Design
A solution design, a phased plan and a fixed price. You approve it before anyone touches your org.
Build
Two-week sprints with a working demo at the end of each. You see progress, not status reports.
Support
Training, hypercare and an ongoing managed service if you want one. We stay reachable.
Work we are happy to be judged on
Real projects, with the numbers the client agreed we could publish.
Regional public services provider
Cutting case resolution time by 38% for a public services provider
Service Cloud rebuilt around how caseworkers actually work, with omni-channel routing and a knowledge base people use.
38%
faster case resolution
11yr
of history migrated
94%
user adoption at 90 days
Industrial equipment manufacturer
Connecting Salesforce to ERP for a manufacturer’s dealer network
A two-way integration between Sales Cloud and the ERP, giving 200+ dealers live pricing, stock and order status.
200+
dealers self-serving
0
orders re-keyed by hand
6wk
to first go-live
Higher education group
A single applicant record for a university group
Admissions, enrolment and student success joined into one record across four faculties.
4→1
admissions systems consolidated
31%
faster offer turnaround
18%
lift in enquiry conversion
We know your sector’s edge cases
Because we have already hit them — the compliance rules, the odd integrations, the reports the board asks for.
What it is like to work with us
“They spent the first fortnight watching how we actually work instead of telling us what Salesforce could do. The system we ended up with is smaller than the one we asked for, and everybody uses it.”
Operations Director
Operations Director, Regional public services provider
“We came to them after a partner had left us with an unusable org. They told us honestly what was salvageable, fixed it in phases, and never once tried to sell us a rebuild we did not need.”
Managing Partner
Managing Partner, Mid-market consultancy
“The integration to our ERP had beaten two previous suppliers. CyberTech Infinity scoped it properly, delivered on the date they gave us, and handed over documentation we can actually follow.”
Head of IT
Head of IT, Industrial equipment manufacturer
“Four admissions spreadsheets became one applicant record. Our team stopped working weekends during clearing, which is the only metric my faculty heads care about.”
Director of Admissions
Director of Admissions, Higher education group
“What sold us was the fixed price per phase. We had been burned by open-ended day rates before, and knowing the number up front made the business case straightforward to approve.”
Finance Director
Finance Director, Direct-to-consumer retailer
“They passed our information governance audit with zero findings, which has never happened with an external supplier before. Security was designed in rather than retrofitted.”
Information Governance Lead
Information Governance Lead, Private healthcare group
Hover to pause
Writing worth your time
Practical notes from our consultants — no gated whitepapers, no fluff.
Seven signs your Salesforce org needs an audit
Most orgs degrade quietly rather than breaking outright. These are the symptoms we see most often — and what each one usually means.
Read articleFlow or Apex? A practical rule we actually follow
The declarative-first principle is right, but taken too far it produces flows nobody can maintain. Here is where we draw the line.
Read articleWhat a Salesforce implementation actually costs
Honest ranges, what drives the number up, and the costs partners tend to leave out of the first quote.
Read articleTell us what is not working
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